Returns Policy

Last Updated: 07 December 2025

1. Eligibility for Returns

  • Timeframe: We accept returns within 30 days from the date of delivery.

  • Condition: To be eligible for a return, your item must be unworn, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags and accessories included.

2. Return Process

  • Step 1: Contact us at info@mariotown.com with your order number and the reason for the return.

  • Step 2: We will review your request within 2 business days. If approved, we will provide you with a Return Authorization Number and our return address.

  • Step 3: Pack the item securely and ship it back to us.

    • Return Address: Please note that all returns must be shipped to our warehouse in United Kingdom.

    • Shipping Costs: Customers are responsible for return shipping costs (actual cost). Original shipping fees are non-refundable.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Processing Time: Refunds are processed within 10 days after inspection.

  • Refund Method: Approved refunds will be automatically applied to your original method of payment (e.g., Visa, PayPal, Google Pay). Please allow 1-10 days for your bank to post the refund.

4. Exchanges

We accept exchange requests within 30 days. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5. Restocking Fee

We do not charge a restocking fee for returning standard items.

6. Cancellation Policy

We understand that plans change. However, many of our products are made-to-order.

  • Standard Orders:

    • You may cancel for a full refund at any time before the order is shipped.

  • Our Delay: If we fail to ship your order within the stated processing time, you have the right to cancel for a Full Refund.

7. Contact Us

If you have any questions about our returns or cancellation policy, please contact us:

  • Email: info@mariotown.com

  • Phone: +44 7456 854784

  • Address: Eton Street 6, Richmond, TW9 1EE, United Kingdom